Returns & Exchange
A Few Short Steps
Return Policy
aalankara.com offers a simple and easy 3 days return policy to our customers. You can conveniently return or exchange any item within 3 calendar days from the date of delivery.
Please do not accept any order if seal is broken/unsealed at the time of delivery.
All returned items must be unused and unwashed for hygiene reasons; and returned with original packaging and tags in place. Items without Return tags will not be accepted.
Subsequent to us approving the return pick up based on the images you have shared, your package will be picked up by our courier partner at no extra cost to you, within 2-3 business days (excluding Sunday).
Once the item is received by us, we will refund the amount of that item either Paytm wallet /Google Pay transfer in your account or we can do online refund via NEFT within 2 business days.
NOTE: The shipping charge is not refundable.
Once we receive the returned products, a quality check will be performed on the items by our quality team. This is subject to the return having met the following requirements:
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The items should be unused and unwashed for hygiene reasons.
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The product should have the original packaging and tags in place. Items without the original tags will not be accepted.
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They should be returned within 3 calendar days from the delivery date.
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In case you receive a damaged/defective, Aalankara.com should be notified within 24 hours of receipt. We may request you to share snap shot at customerservice@aalankara.com
Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case.
A notification with the status of the return will be sent to the customer within 24-48 working hours from the date of receiving the items.
Customer Support
For any other queries, you can speak to our customer care team by e-mailing at customerservice@aalankara.com
Please mention the below information
in the email:
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Order Number
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Registered E-Mail Id
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Product Name
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Pick-Up Address
*Please read the return policy carefully before returning an item.
Terms & Conditions
This Return Policy applies to all items purchased directly from priyaasi.com (with the exception of Personalized items, discounted and free gifts, unless there is a product defect) . The policy is subject to change. Hence, please visit our website aalankara.com for the latest policy.
Exchange
You can exchange an item purchased on www.aalankara.com with the same item or another item, however, all exchanges are subject to stock availability.
Our aim is to provide you the best of services as you browse through our Jewelry Collection.